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    Join our team! We're Hiring!

     

    Zaky's was founded back in May 2018, which started as a small stationery and later grew to offer a wide range of services and a huge variety of products which vary from Back to School Items to Professional Photo Printing and Personalised items (Tailored made School labels, Holy Communion Bookmarks and Souvenir Tags, Mugs & Coaster and many many more!).

     

    While our main line of business is retail, we are more than your typical business retail provider. We’re an extraordinary team that strive forward against all odds to give the best possible service to our customers. Joining our team is a challenge which will help you further your career and learn new skills.

     

    Professional and personal development is an important part of our values. We are committed to creating an organisational culture and building a team where every individual has the opportunity to excel and achieve their business goals. Further, guided by a strong and collaborative leadership team, we offer a stable long-term environment where our business continues to grow each year.

     

    SALES ASSISTANT (FULL-TIME)

    Our company is seeking a highly motivated and customer-focused individual to join our Sales team. The Sales Assistant will play a critical role in ensuring our customers receive the best possible experience and support with our products and services.

    This position requires an individual who has a passion for helping others, a commitment to providing outstanding customer service, and the ability to multi-task in a fast-paced environment.

    • A person with excellent verbal and written communication skills.
    • Someone with strong problem-solving and conflict resolution skills.
    • An adaptable and quick learner, familiar with POS software and other customer service tools.
    • An individual with experience in customer service or support, preferably in a fast-paced environment.

     

    What will you be doing?

    • Providing excellent customer service and support to our customers while helping them through their shopping expierence.
    • Responding to customer inquiries and resolving customer issues related to our products and services.
    • Recording customer cash sales and transactions accurately in our POS system.
    • Escalating complex customer issues to the appropriate department for resolution.
    • Maintaining a thorough understanding of our products and services to better assist customers.
    • Continuously striving to improve customer satisfaction and loyalty.
    • A floor section in the shop will be assigned to you which you will be maintaining on a daily basis 

     

    Responsibilities:

    • Responding to customer inquiries via chat, email and phone in a professional, friendly, and efficient manner.
    • Resolving customer issues related to our products and services.
    • Recording customer cash sales and transactions accurately in our POS system.
    • Acknowledging and resolving customer complaints.
    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Escalating complex customer issues to the appropriate department for resolution.
    • Maintaining a thorough understanding of our products and services, company policies, and procedures.
    • Improving customer satisfaction and loyalty through effective communication, problem-solving skills, and a positive attitude.
    • Meeting or exceeding performance metrics, including response time, first-contact resolution, and customer satisfaction scores.
    • Staying knowledgeable about product trends and new technologies.
    • Performing daily tasks given to you by the floor manager through our To Do List system application.
    • Communicating and coordinating with colleagues as necessary.

     

    Required skills

    •  Excellent verbal and written communication skills.
    •  Strong problem-solving and conflict resolution skills.
    •  Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
    •  Familiarity with POS software and other customer service tools.
    •  Adaptability and quick learning skills.
    •  Ability to work in an alternating shift, including weekends, as needed.

     

    What do we offer?

    • Performance bonus
    • Company discounts
    • Team activities
    • Career progression
    • Company training with full support

     

    Interested applicants should send their CV to [email protected]

     

     

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